FAQs

• How can I find a hotel on your website?
• How do I make a reservation online?
• How do I make a reservation for someone else?
• Can I reserve a hotel room that is not shown on your webpage?
• Can I specify which type of bed I prefer and where I would like my room located?
• Should I inform you arrival flight No and arrival time at time of making reservation?
• Is there any special requriement for us to book a hotel in Lhasa?
• When is the best time to go to Tibet?
• Is the tap water in Chinese hotel drinkable?
• Can I make a reservation directly through the hotel itself?
• Is the room rate per person or per night?
• What is the most suitable time to reserve a hotel?
• Are there any hotels require prepayment?
• When should I reserve a prepayment hotel on line?
• What should I do if the hotel rooms I prefer are not available?
• What could I do if I cannot submit a hotel booking form online?
• How do I make the reservations of more than one hotel?
• What is a group?
• Is there any discount for the group booking?
• If we decrease the room number or group number, will the price be different?
• Do we need to offer the whole group members'names to you?
• Hong long will my reservation be confirmed?
• How could I know my reservation has been confirmed?
• Do I need to debit deposit at the hotel reception when I check in?
• Do I need to confirm my reservation with the hotel directly?
• What should I do if the hotel has no record of my booking when I check in?
• How do I pay for the room charge, to you or to the hotel?
• What type of credit cards do you accept?
• Is it safe to use my credit card?
• Are taxes and breakfast included in the price?
• Does the room price always change during holidays?
• How can I cancel or change my confirmed reservation?
• Are there any special price policies catering to children?
• Can I exchange currency at the hotel?
• Is it safe for us to exchange money for Chinese Yuan at the hotels?
• How do I get to the hotel?
• Could you arrange airport pick-up for me
• What is the check-in and check-out time? How do I check-in at the hotel?
• How do I check-in at the hotel?
• Does your hotel description reflect the real condition and service of the hotels?

Reservation

How can I find a hotel on your website? ?

www.travelchinaguide.com provides a great number of Chinese hotels over 110 cities for their guests' choices. On the homepage of our website you can easily view 110 cities arrayed in the order from A to Z, or find out your visit cities by "Hotel Search". Please feel free to click on it, in the following second your target or expectation could be easily met.
CHINA HOTELS: http://www.travelchinaguide.com/hotel/

How do I make a reservation online? ?

Our webpage designer devises a Hotel Room Booking Form for you. When you locate a hotel, you will easily find the booking form under the price table, in which please complete several items for your booking information. Apart from this, you can contact us by email at & as well with your specified request.

How do I make a reservation for someone else? ?

Making a reservation for someone else has the same procedure as making a reservation for oneself. The only differences are the registration name and email address, which ought to be of his or hers you help instead of yours.

Can I reserve a hotel room that is not shown on your webpage? ?

Our answer is yes, definitely. All you should do is to let us know all necessary information related to your reservation, such as hotel name, your check-in and check-out date and room type by email & with your clear requirements. You can also easily reach us by Tel: 0086 29 8523 6688 ext 555, or Fax: 0086 29 8526 1922. Another online support MSN and Skype are available for service as well, our MSN ID is , Skype ID is tcgbooking. Please feel free to contact us.

Can I specify which type of bed I prefer and where I would like my room located (Non-smoking room, King-sized-bed, Twin-bed, preferred floor, etc.)? ?

Yes, of course you can. You only need to leave words for your room preference when filling in a hotel room Booking Form or email us directly. Once receiving your hotel booking information or email, we will confirm with the hotel to arrange the room based on your requests. Generally speaking, requests for King-sized-bed and non-smoking room are submitted to the hotel room availability on your arrival day, we are unable to 100% guarantee these sorts of requests arranged.

Should I inform you arrival flight No and arrival time at the time of making reservation? ?

Yes, if possible, please inform us. Generally, the hotel will not keep our reservation after 18:00 unless we offer your flight No and arrival time. In order to 100% guarantee your reservation in the peak season, we will offer it to the hotel.

Is there any special requriement for us to book a hotel in Lhasa? ?

Since your destination is Tibet, Tibet Permit is required by the Tibet Tourism Bureau to visit Lhasa and surrounding cities, and foreign tourists are not allowed to visit Tibet individually, they must take a guided tour there. Please make sure you have got the Tibet Travel Permit ready for entering Lhasa. If you prefer a tour in Tibet, please visit our Lhasa Tour Package.

When is the best time to go to Tibet? ?

It is recommended that one visits Tibet around May to July, and September to October. Lhasa, Tsetang and Shigatse are suitable for sightseeing tours all-year round. The harsh climate makes it unsuitable to visit the Everest Base Camp area from October to April. During winter, roads might be blocked by heavy snow in east Tibet and Ngari. While in August, heavy rainfall makes travel in those areas very difficult.

Is the tap water in Chinese hotels drinkable? ?

It is unwise to risk your health by drinking the tap water, although some luxury hotels claim that their tap water is purified and safe to drink. Usually all rooms in the hotels are equipped with water heaters or thermos bottles. Boiled water will be offered by the hotel free of charge. Some hotels provide bottled water daily free of charge. Bottled water is also widely available in stores, restaurants and street kiosks.

Can I make a reservation directly through the hotel itself? ?

Yes, clients can make a hotel room reservation through hotels directly. However, in most cases, it is nearly impossible for you to obtain a good price from the hotel itself, especially in peak season.
For this reason, we would like to kindly suggest you make the reservation through TravelChinaGuide Booking Center, where you can enjoy a much lower price you never experience in the hotel rack rates; furthermore you can easily reserve hotel rooms in more than one city at the same time.

Is the room rate per person or per night? ?

Generally speaking, room rate is quoted upon double occupancies per room/night. Taxes and extra fees are not included unless otherwise specified in the detailed rate rules. Extra bed or breakfast charges extra if clients need to arrange it.

What is the most suitable time to reserve a hotel? ?

Hotel reservation can be launched from several months in advance to a few hours before your possible check-in time. In order to surely guarantee your room reservation, we highly recommend you to make a booking as early as possible, especially for your reservation during the period of Chinese Spring Festival, Labor Day holiday, Chinese National Day holiday, and Canton Trade Fairs (Apr 14-30; Oct 14-31).

Are there any hotels requrie prepayment? ?

Yes, there are several hotels list on our website require prepayment instead of paying at the hotel reception. These hotels are always under very great demands, in order to assure the sales of the rooms, they will require prepayment for the booking, like Garden Hotel, Guangzhou. And the prepayment is also required during some period of large meeting, festival and travel peak season, such as Canton Trade Fair, Chinese Spring Festival, Labor Day holiday and Chinese National Day holiday

When should I reserve a prepayment hotel on line? ?

You are suggested book a prepayment hotel at least 1 week before your check in. Because you need time to remit the payment to us, and then it will take some time for us to pay the hotel.

What should I do if the hotel rooms I prefer are not available? ?

We will reserve the hotel room according to your enquiry as soon as we receive the booking form you submit. The reservation status will reach you within 24 hours through E-mail, Tel, or Fax. We would like to provide you with several options and exert our effort to help you locate a satisfactory one, in case the hotel you prefer cannot ensure your reservation. Or, you can select
another hotel you preferred from our website instead.

What should I do if I can not submit a hotel booking form on line? ?

The internet may not always be accessed due to various causes. Under the circumstances, you can reach us by fax, telephone or MSN/ Skype with your reservation requirement.
Fax: 0086 8526 1922; Tel: 0086 29 8523 6688 ext.555
Toll Free : 1-800 892 6988 (Available for US & Canada)
+800 666 88666 (Available for Universal except USA)
800 840 9555 (Available inside China only)
Skype ID: tcgbooking
MSN ID: (MSN only, any guest who ventures to email to this address will probably get no response at all.)

How do I make the reservations of more than one hotel? ?

One Hotel Reservation Form serves the reservation of one hotel only. On the condition that you need to make a succession of reservations, you have to complete all reservation forms one by one and submit them to us. On the other hand, your detailed requests by e-mail are doable as well or fax us through the above numbers.

Group Booking

What is a group? ?

For a group, it should meet two items: 1. Consisting of 16 paying guests at least or occupying 8 or more paying rooms with the same type(s). It varies with hotels. 2. Check in and check out the hotel(s) in a group.

Is there any discount for the group booking? ?

Yes, you are right. Basically, most of the hotels offer a competitive price for these groups, but
the total room rate should be prepaid.

If we decrease the room number or group number, will the price be different? ?

Yes, definitely. The price we quote you is applied for a group only, if you will change the group size or the room number, the group will be collapsed, the group price will be changed as well.

Do we need to offer the whole group members’ names to you? ?

Yes, if possible. As a group, the hotel needs all your names to reserve the rooms for you, and it will take long time to proceed the check in procedure. If you can offer us all your names in advance, especially the room assignment list, we can make the arrangement well before your arrival, which will save you much time when check in.

Confirmation

Hong long will my reservation be confirmed? ?

Generally, once receiving your room request, we will contact and confirm with the hotel, and reply you in the possibility of the shortest time as we can. However, your confirmation may be delayed if your request reaches us after 18:00pm (Beijing Time), because the working time of hotel reservation department is from 9:00 AM to 18:00pm everyday.

How could I know my reservation has been confirmed? ?

After your reservation confirmed, we will immediately send you a confirmation email with booking details and hotel voucher/ address enclosed. You are required either pay at hotel reception or prepay us. Please make sure your email address is correct and available. If you have not received our response within 24 hours, please contact us by e-mail, phone or fax, because it is unavoidable to experience the transmission failure through internet sometimes.
Once accepting the room reservation by TravelChinaGuide booking center, clients need to fax us their credit card information as the authorization for their hotel reservation within the stipulated time we demand. The room can be only surely confirmed after we receive your credit card information.

Do I need to debit deposit at the hotel reception when I check in? ?

Yes. When checking in, you will need to present your passport and fill in a form. The hotels also normally require a small amount of deposit, you will need to present some cash or a valid credit card issued to the guest name for guarantee of hotel incidental charges (e.g. phone calls or room service) you may incur during your stay. Please note that not all the hotels can accept credit card as guarantee, some of the hotels only accept cash, since cash is more popular in China. You are suggested check it with the hotel reception for payment directly. When checking out, the hotel will return the deposit you have paid if there is no damage or loss in your room and charge you for any additional services used (room service, phone, laundry, etc.).

Do I need to confirm my reservation with the hotel directly? ?

The advantages of reserving hotel rooms through us are not only to save your time and money, but also to avoid language obstacle and any other weary trouble. We promise you the hotel confirmation from us by email or fax is absolute valid. In the confirmation letter, we will provide you the hotel voucher and hotel address in Chinese for your hotel check in purpose.

What should I do if the hotel has no record of my booking when I check in? ?

If you made hotel bookings with TravelChinaGuide and received our confirmation, your booking should be input into the computer system at the front desk of the hotel. You should check in with the name submitted to us or listed on the hotel voucher we sent to you. If your booking is still un- available, please call us at 800 840 9555(Available in China)or 0086 29 8523 6688 ext 555 immediately. We will try our best to contact with the hotel solving the problem for you.

Payment and discount policy

How do I pay for the room charge, to you or to the hotel? ?

The total room charge can be paid by the following two ways:
Pay at hotel reception:
If you are informed by email to pay the total room charge at hotel reception, please pay for the hotel at the time of your check out either by credit card or cash as your like.
Prepayment:
If you are informed by email to pay the total room charge to us, that means you must to prepay the room charge to us at least SEVEN days prior to your check in day. The hotel booking in the period of Carton International Trade Fair or other International conferences you need to arrange prepayment within the hotel' s stipulated time.
We accept the prepayment by following ways:

• Western Union --- swift and safe way of payment
• Paypal --- instant online payment
• Credit Card --- way of payment, fast and safe;
• Wire Transfer --- if dislike using above payment methods;

You will be guided further after you confirm the reservation with us.

What type of credit cards do you accept? ?

We accept payment by Visa Card and Master Card.

Is it safe to use my credit card? ?

Please take easy. We take this matter seriously into our consideration. In order to ensure the security and confidentiality of our clients' credit card information, we suggest our clients fill in a Credit Card Information Fax Form with correct data, print it out and fax it to us. Our hotel booking center will inform you as soon as we receive your credit card information. TravelChinaGuide Booking Center promises that we will not reveal our clients' information to the third party at any time or on any condition.

Are taxes and breakfast included in the price? ?

All the taxes such as the government tax and the city construction fee (for instance: Construction Fee of Dalian City is $1.0 per night per room) are not included in the price column. All the taxes should be paid at the hotel reception desk when you check out. The room rate only including 15% service charges. In the price table, the note below the price line will indicate whether the room rate includes breakfast or not, the section of breakfast will show you whether this hotel can offer breakfast or not. Speaking specifically, "Excluded" means the listed price does not include any breakfast, which will be abbreviated as “EC”, and "Included", abbreviated as “IC”, means the listed price includes one or two breakfasts specified in the "NOTE" section below the price table. For any additional breakfast required, there is separate Breakfast section beside the room rate for you to check. If the hotel doesn’t provide breakfast, the price line for Breakfast will be marked 0.

Does the room price always change during holidays? ?

Yes, during Chinese public holidays, the peak travel and conference season, many rooms' rates are rising up, few hotels rooms' rates are falling down and the others keep unchanged. Generally, the hotels will publish their holiday room rates about 30 days before, and we, in turn, will update the prices on our web at the time of receiving hotel notification.

Change/Cancellation Policy

How can I cancel or change my confirmed reservation? ?

If you want to cancel or change your confirmed reservation, written requests by E-mail: or Fax: 0086 29 8526 1922 is necessarily required. In case that you would have no access to internet or fax machine at hand, you can make a phone call by our Toll free number 1-800 892 6988 (US & Canada), +800 666 88666 (Universal except USA), or by international toll call 0086 29 8523 6688 to cancel or change your reservation.

Children Involved

Are there any special price policies catering to children? ?

According to the International Guild Regulations of Hotel Business, people younger than 12-year-old are defined as children. Price policies for children are:

Free of charge for children who share the same room with their parents without extra bed; children with extra bed will be charged as the price listed on the webpage. Breakfast for children usually charges half of one adult fee. Children occupying a bed: the price is the same as the adult.

Others

Can I exchange currency at the hotel? ?

Yes, of course. Most of the star hotels can offer the exchange service. You can contact the hotels reception for final confirmation.

Is it safe for us to exchange money for Chinese Yuan at the hotels? ?

Basically speaking, there will be no problem for you to exchange currency at the hotel reception. But we here highly suggest you use the money detectors for testing when you get the cash at the hotel. Anyway, the safest way is exchanging the money at the Bank of China directly.

How do I get to the hotel? ?

For each hotel on http://www.travelchinaguide.com/hotel/, we provide the hotel telephone number and address in both Chinese and English to you, so that you can show it to the taxi driver to take you to the hotel smoothly.

Could you arrange airport pick-up for me? ?

Yes, we can. If you need airport pick-up, please leave words in your booking form with your exact flight information (Flight No, Arrival Beijing Time) if possible at the moment. We will quote you the extra charge for airport pick-up in the reply email.

What is the check-in and check-out time? ?

Usually, guest is supposed to check in after 14:00 PM and check out before 12:00 at noon. Please feel free to let us know as early as possible whether you need early check-in or late check-out, because the early check-in is subject to the hotel room availability, while the late check-out may cause the extra cost.

How do I check-in at the hotel? ?

On arriving at the hotel, please just show the hotel voucher and your passport to the hotel receptionists. Hotel has well arranged your room beforehand.

Does your hotel description reflect the real condition and service of the hotels? ?

The introduction of those hotels on our website is as the general information and the first impression given to our guests. Basically, all the hotel information is for reference only, since this sort of hotel information is ever-changed and updated due to the hotel itself. Since the betterment of Hotel facilities is from time to time, we may not inform you in time if we do not receive any advance notice from the hotel. If there is any discrepancy between TCG and the hotel, please comply with the real situation in the hotel. As long as you need any additional or special service, please let us know in your hotel booking form, or, we would appreciate you contact us at any time via email at & .