Over the last 10 years I have stay at the Shanxi Grand Hotel a number of times, I have not once had any cause to complain, the staff are very helpful and the sevice is first class. My next vist to China is this April and I have already booked my stay at the Shanxi Grand, what more can I say... keep up the good work.
Guest Name:Mr. Tyrrell(Guest)Nationality : British Updated:2008-3-17 21:40:00
I am happy to comply with your request for feedback. It is no exaggeration to say that without your service I could not have travelled in China. Your replies were prompt and the hotels always had the reservation on file when I arrived. You also made sure that my reservation was kept when my arrival was past 18:00.
As for the Xishan Hotel, the room (in fact a small suite) was very spacious for its price. It was as clean as all the other hotels I was in, and satisfied every need I had. The hotel staff was very friendly. They didn't speak as much english as in the other hotels I stayed, but found ways to answer my questions.
Guest Name:Mr. Thomas LindnerNationality : Germany Updated:2006-10-31
Excellent Location, great rooms and facilities. A hotel which can easily compete in hardware with Shanghai or Beijing. Staff friendly but still need to improve and trained further.
Good variety of restaurants, live band in the bar.
Can recommend to anyone, far ahead of other hotels.
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